Open Order

SMS Messaging Consent

Effective date
Effective date: June 4, 2026
Last updated
Last updated: June 4, 2026

OpenOrder sends transactional SMS only — not marketing or promotional text messages. This page describes what you agree to when you opt in, how to get help, and where opt-in happens in the Open Order app.

Transactional messages only

OpenOrder uses SMS to support your orders and account on the Open Order platform. We do not send marketing or promotional SMS under this program.

Message types may include:

  • Verification codes
  • Order confirmations
  • Order status updates
  • Pickup-ready alerts
  • Cancellation notices
  • Completed-order notices
  • Order issue notices

Message frequency varies based on your account activity and order activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt out and help

  • Reply STOP to any OpenOrder SMS message to opt out of transactional texts.
  • Reply HELP for help.
  • Contact OpenOrder at openorder.business@gmail.com.

Privacy and terms

See our Privacy Policy and Terms of Service for how we collect, use, and protect mobile phone numbers and SMS consent.

Where customers opt in

Customers opt in during account phone verification, checkout, or phone verification before submitting their mobile number. You must check the consent box before we send a verification code or complete checkout with SMS order updates.

  • Account phone number settings
  • Checkout (mobile number before placing an order)
  • Group order join (mobile number when joining a shared cart)

Exact in-app checkbox copy

I agree to receive transactional SMS messages from OpenOrder at the phone number provided. Messages may include verification codes, order confirmations, order status updates, pickup-ready alerts, cancellation notices, completed-order notices, and order issue notices. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply STOP to opt out or HELP for help. View our Privacy Policy and Terms of Service.

In the app, “Privacy Policy” and “Terms of Service” link to /privacy and /terms.