Privacy Policy

We may collect the following types of information:

Account and Contact Information

When you create an account, place an order, or interact with Open Order, we may collect:

• Name
• Email address
• Phone number
• Account login information
• Order history
• Pickup information
• Customer support communications

Order and Transaction Information

When you place an order, we may collect:

• Items ordered
• Vendor or food cart selected
• Food pod or pickup location
• Order status
• Pickup code
• Payment status
• Refund or cancellation information
• Special instructions you provide with your order

Payment Information

Payments are processed by third-party payment processors, such as Stripe. Open Order does not store your full payment card number. Payment processors may collect and process your payment information according to their own privacy policies and terms.

Device and Usage Information

We may collect information about how you access and use Open Order, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring pages
• Approximate location based on device or browser data
• Log data and diagnostic information

Text Messaging Information

If you provide your phone number and agree to receive text messages, we may collect and use your phone number to send transactional SMS notifications, including:

• Phone verification codes
• Order confirmations
• Order status updates
• Pickup-ready alerts
• Cancellation notices
• Order issue notifications

We do not use transactional SMS consent for marketing messages unless you separately opt in to marketing communications.

We use information to:

• Create and manage accounts
• Process pickup orders
• Route orders to participating vendors
• Provide order status updates
• Send verification codes
• Send transactional text messages and emails
• Process payments, refunds, and cancellations
• Provide customer support
• Improve Open Order’s website, checkout, and vendor systems
• Prevent fraud, abuse, and unauthorized activity
• Maintain security and reliability
• Comply with legal, tax, regulatory, and operational requirements

OpenOrder may collect your mobile phone number when you create an account, verify your phone number, place an order, or request transactional order updates.

OpenOrder uses mobile phone numbers and SMS consent only to provide transactional messages related to OpenOrder services, including verification codes, order confirmations, order status updates, pickup-ready alerts, cancellation notices, and order issue notices.

Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may reply HELP for help or contact OpenOrder at openorder.business@gmail.com.

OpenOrder does not sell, rent, share, or transfer mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are used only to provide transactional messaging related to OpenOrder services.

We may share phone numbers with service providers, such as SMS delivery providers, only as necessary to send transactional messages, operate the service, detect abuse, or comply with legal obligations.

See also our SMS Messaging Consent page for opt-in locations and checkbox language.

We may share information with:

Vendors and Food Carts

We share order details with the vendor or food cart responsible for preparing your order. This may include your name, order items, pickup code, and special instructions.

Pod Operators

We may share limited operational information with food pod operators, such as aggregated order activity, issue reports, or pickup-related information.

Service Providers

We may share information with companies that help us operate Open Order, including:

• Payment processors
• SMS providers
• Email providers
• Hosting providers
• Analytics providers
• Fraud prevention providers
• Customer support tools

These providers are only authorized to use information as needed to provide services to Open Order.

Legal and Safety Reasons

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

• Comply with legal obligations
• Enforce our Terms of Service
• Protect Open Order, customers, vendors, or the public
• Detect, prevent, or address fraud, security, or technical issues

Business Transfers

If Open Order is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction.

We may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve site performance
• Understand usage patterns
• Prevent fraud and abuse

You may control cookies through your browser settings. Some features may not work properly if cookies are disabled.

We use reasonable administrative, technical, and organizational measures to protect information. However, no internet service, website, or electronic storage system is completely secure. We cannot guarantee absolute security.

We keep information for as long as reasonably necessary to provide Open Order, complete transactions, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Order, payment, support, and compliance records may be retained for longer periods where required or appropriate.

Depending on your location and applicable law, you may have rights to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of certain information
• Opt out of certain communications
• Withdraw SMS consent by replying STOP
• Request information about how your data is used

To make a request, contact us at: openorder.business@gmail.com

Open Order is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13, we will take reasonable steps to delete it.

Open Order may contain links to third-party websites or services, including payment processors, vendors, or food pod websites. We are not responsible for the privacy practices of those third parties.

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice where appropriate.

For questions about this Privacy Policy or our privacy practices, contact us at:

Related: Terms of Service